For all of its advantages, online commerce often misses one of most persuasive sales tools used in traditional retailing: a human being who says hello and offers help. According to a survey of 25 top e-commerce sites, 62% of shoppers never complete their purchases due to a lack of real-time customer service.

InTRUST's Web-based customer interaction solutions provide your customers with customized "Live Help" and chat capabilities that allow them to speak with your sales, service, support, or any other business department, real-time. Designed to help you expand business and save money, our CRM solutions help you retain customers and improve purchasing patterns by providing you with unlimited departments, support representatives, and chat transcripts.

Customized images let your Web site visitor know when your support representatives are available or not available. Furthermore, automatic chat responses are available for your support representatives and can be catered to meet your specific business needs so no time is wasted communicating with clients. Customers have the capacity to leave messages for unavailable representatives and you have the ability to track visitor chat sessions.